These general conditions of sale apply automatically to all sales of products concluded between:


– The company ILYSOU COM, Limited Liability Company, with capital of €10,000, registered with the PARIS Trade and Companies Register under number 84180573200028 RCS, whose registered office is located at 66 Av. des Champs-Élysées, 75008 Paris , France

Hereinafter referred to as “The Seller”,


– Non-trading natural persons with the capacity to contract wishing to make a purchase of one or more items, marketed on the website accessible from the URL address https://www.redfillscom/.

Hereinafter referred to as “The Client”,

In accordance with the provisions of Article L 113-3 of the Consumer Code, these general conditions of sale are brought to the attention of the Customer when placing the order, they appear on the website of the Company ILYSOU COM.

The ILYSOU COM Company may modify its general conditions of sale, published on its website https://www.redfills, at any time. com/ .

The applicable general conditions of sale are those in force on the website https://www.redfills. com/ , on the day of the order placed by the Customer.


Any order placed by the Customer implies unreserved acceptance of these general conditions of sale.

The Customer is informed and accepts that the Seller may entrust delivery operations to third parties of its choice.


The products sold by the Company ILYSOU COM are those appearing on the website https://www.redfills. com/ on the day of its consultation by the customer.

Each product is the subject of a precise description, including photography, price, sizes, available colors and main characteristics.

Product photographs may show slight differences between the product and the illustration, depending on the color resolution of the Customer's computer screen.

The ILYSOU COM Company undertakes to deliver products that comply with legal and regulatory safety and health requirements.


The Customer places the order online, on the website accessible from the URL address https://www.redfills. com/ .

The Customer must create a customer account in the “my account” section.

Any order placed by the Customer requires him to pay in full when placing the order.

Therefore, any order will only be definitively taken into consideration after payment has been accepted.

Any order cannot be modified once it acquires the status “in preparation”.

The ILYSOU COM Company undertakes to honor orders within the limits of available stocks.

If the item ordered by the Customer is not available, he will be informed immediately and will have the option of canceling his order, and will be refunded within seven days.

In the event of unavailability for more than seven days or in the event of a definitive out of stock, the ILYSOU COM Company will cancel the order and reimburse the sums paid by the Customer.

The Company ILYSOU COM has the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The ILYSOU COM Company may issue a credit note to the customer in the event of unavailability of a product following a return for exchange or unavailability of size.

The validity period of the credit is one (1) year, for any new order placed on the website accessible from the URL address https://www.redfills. com/ .

However, the Customer has the option of requesting reimbursement of the credit, throughout its validity period. may be entitled to ask the customer for proof of identity and / or address to ensure the identity of the holder of the credit card used for payment.


The prices indicated on the product sheets are expressed in Euros, and include all taxes, excluding shipping costs.

The applicable value added tax is that in force, in metropolitan France, on the day of the order.

The ILYSOU COM Company reserves the right to modify its prices at its convenience.

The products ordered are invoiced at the rates in effect when the order is recorded, subject to the availability of the products.

The total price indicated in the order confirmation includes the price of the products, the handling costs, the shipping costs.

For certain items, additional shipping costs will be added to the flat rate shipping costs, the amount of which will be duly specified in the sales offer.

The prices of products for the French Overseas Territories, Switzerland, and other non-EU countries are indicated excluding taxes.

Orders placed on the website https://www.redfills. com/ , intended outside mainland France may be subject to possible taxes and customs duties.

The Customer is required to inform himself of any customs duties and costs applicable to his situation in the event of an order.

These customs duties and possible costs are the sole responsibility of the Customer.


Upon acceptance of the order by the Seller, the Customer undertakes to pay the Seller the full payment.

Otherwise, the order will not be processed.

Payment for the order is made either,

• Either by bank card,

• Either by Bank Transfer: Payment methods by bank transfer are indicated on the order summary page, once the payment method has been selected and validated. The customer must indicate an order reference when making his transfer.

Transactions carried out on the website https://www.redfills. com/ are protected by the universal SSL (Secure Socket Layer) encryption system.

The Customer's banking data is only known to the banking establishment "Payplug" and does not pass through the web server of the website https://www.redfills. com/ .

The information concerning your order is subject to automated data processing by the Company FIA NET SA.

This automated data processing aims to combat bank card fraud.

The Company FIA NET SA and the Company ILYSOU COM are the recipients of the data relating to the order.
Failure to transmit data prevents analysis of the transaction.

The occurrence of unpaid debt following fraudulent use of a bank card or an irregular declaration results in the details relating to the order being entered in a payment incident file of the Company FIA NET SA.

By virtue of the law n°78-17 Informatique et Libertés of January 6, 1978, the Customer has a right of access, rectification and opposition, at any time on all of his personal data by formulating a written request to FIA NET SA – Service Informatique et Libertés – Treatment n°773061 and n°1080905 – 15, rue du Faubourg Montmartre, 75009 PARIS.


The products ordered are sent to the delivery address indicated by the Customer when ordering, provided that it is included in the authorized delivery zones specified in the sales offer.

In case of error or omission of the Customer in the communication of the delivery address, the Company ILYSOU COM cannot be held responsible for the impossibility of delivering the ordered products.

The ILYSOU COM Company undertakes to deliver the products within a maximum period of seven (7) days from receipt of payment.

In the event of exceeding the delivery time, not justified by a case of force majeure, the Customer will have the right to request the termination of the sales contract, and to obtain reimbursement of the sums paid within a period of fourteen (14) days.

Package return assumptions by the carrier are the sole responsibility of the Customer.

The ILYSOU COM Company will contact the customer by email, so that they provide their full address, as well as a secure payment link for the shipping costs of their order in the amount of:

_ Nine Euros and ninety Cents (9.90 Euros) for shipping the product by So Colissimo Domicile (home delivery),

_ Six Euros and ninety Cents (6.90 Euros) for a So Colissimo Relais shipment (delivery to local shops).

Without a response from the Customer within one (1) month from the sending of the email, the ILYSOU COM Company will proceed to the resale of the products ordered.

The Customer will benefit from a credit note of an amount corresponding to the amount of the order, excluding shipping costs, or may request a refund of his credit note.


The Customer has the right to withdraw from this contract without reason within 14 clear days, from the date on which he takes physical possession of the property.

The Customer must notify by email of their desire to renounce the sale within 14 clear days, to the following address: R edfills.

The customer may use the following withdrawal form or any other unambiguous declaration:

“(Please complete and return this form only if you wish to withdraw from the sale).
To the attention of the company ILYSOU COM, 66 Av. des Champs-Élysées, 75008 Paris, France
I, the undersigned (surname, first name, address) hereby notify you of my withdrawal from the contract relating to the sale of the property (specify the designation ), ordered on (specify date) and received on (specify date)
Signature and date “ .

The customer will receive an acknowledgment of receipt of the withdrawal.
For this withdrawal period to be respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
In the event of withdrawal, the costs resulting from the delivery of the returned products will remain the responsibility of the Customer.

Upon receipt of the returned products, the refund is made using the means of payment that the Customer used for the initial transaction, unless the Customer and the seller expressly agree on a different means; in any event, this reimbursement will not incur any costs for the Customer.

The products must be returned, without undue delay, and, in any case, no later than 14 days after communication of the withdrawal decision. This deadline is deemed to be respected if you return the products before the expiration of the 14-day period.

In any case, the products must be returned in new condition, in their original packaging and accompanied by the invoice.

The products must be returned to the following address:


The consumer is liable in the event of depreciation of goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods, namely when the items are returned incomplete, damaged, used or soiled. .

You have 14 days to return your product to us if it does not suit you.

For orders for personalized caps and bags, there is no refund, unless there is an error on our part (spelling error in the name, color error in the name).

In the event of an error on your part in choosing the size of the child's cap, it cannot be returned, exchanged or refunded.

During this Covid-19 period and for hygienic reasons, no mask is exchangeable or refundable.


The Seller undertakes to deliver goods in accordance with the order placed by the Customer.

In the event of non-compliance, the Seller is liable for lack of conformity of the good subject to the contract, under the conditions provided for in Article L 211-4 et seq. of the Consumer Code, as well as for hidden defects in the item sold, under the conditions provided for in articles 1641 et seq. of the Civil Code.

“Article L.211-5 of the Consumer Code:
To comply with the contract, the good must:

1° Be suitable for the use usually expected of a similar good and, where applicable:
– correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or of model;
– present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.”

When a request under this legal guarantee of conformity is made by the Customer, the request is sent by e-mail to the following contact address: (write in the subject of the e-mail “legal guarantee compliance”) or by post to the following address:

Company ILYSOU COM, Legal guarantee of conformity
75012 PARIS

The customer is informed that when he acts under the legal guarantee of conformity, he benefits from:

– a choice between repairing or replacing the property. However, the Seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. The seller is then required to proceed, unless impossible, according to the method not chosen by the buyer.

The legal guarantee applies independently of any commercial guarantee granted.

If the customer decides to bring into play the guarantee against latent defects of the thing sold, within the meaning of article 1641 of the Civil Code, and only in this case, he can choose either, the resolution of the sale, or the reduction of the price in accordance with article 1644 of the Civil Code.


The Customer is informed that, for the products presented for sale on the website, delivery times and prices are only guaranteed within the limits of available stocks.


The products are sold subject to retention of title.

The Seller retains ownership of the products until full payment of the price by the Customer.


Neither party can be held responsible if it is prevented or delayed in the execution of its obligations due to force majeure, resulting from an unforeseeable, irresistible event beyond their control.

In particular, in the event of fire, climatic events, natural disasters or any other accident causing the total or partial destruction of the company, a general strike, the lack of driving force or raw materials resulting from a cause of a general nature.

In the event of force majeure, delivery will be postponed to a later date after the force majeure event has ceased, without the Customer and the Seller being able to claim any compensation for any damage whatsoever.

If the force majeure event exceeds a duration of four (4) weeks, each party will have the right to terminate the contract by registered letter with acknowledgment of receipt, free of charge.

In this case, the Seller will refund the sums paid by the Customer when placing the order, to the exclusion of any other compensation owed by the Seller to the Customer.


To exercise his right of withdrawal, the Customer must send an email to the Company ILYSOU COM, at the following address: or call the number: (+33) 7 58 54 34 69

To monitor the execution of his order, the Customer can connect to the “my account” section on the website


Under law n°78-17 Informatique et Libertés of January 6, 1978, the Customer has a right of access, rectification and opposition, at any time to all of his personal data by submitting a request. request sent by mail to the Company ILYSOU COM 66 AV. DES CHAMPS-ÉLYSÉES, 75008 PARIS, FRANCE

Depending on the choices made by the Customer when creating or consulting their Customer account, the Customer may receive offers from the Company ILYSOU COM, its service providers and its partners.

The Customer may at any time make a request to modify the choices made, either by accessing the “my account” section on the website, or by making a request by email to the address


All texts, comments, images and photographs of products reproduced on the website https://www. redfills .com/, are the exclusive property of the Company ILYSOU COM, and are subject to copyright protection.

Any reproduction, even automated, of the product presentation pages or any other pages of the site, for commercial purposes, is prohibited.
Only the automatic indexing of the pages of the site resulting from natural referencing in internet search engines is authorized.

“REDFILLS.COM” constitutes a trademark registered in red, accompanied by a red rectangle in the vertical direction, devoid of any mention, property of the Company ILYSOU COM, and registered with the INPI under number 4313896.

Thus, in accordance with the provisions of the Intellectual Property Code, only the use of texts, comments and images for private use is authorized.

Any other use constitutes an act of counterfeiting.

The ILYSOU COM Company reserves the right to take legal action to guarantee its rights against any person acting in violation of these provisions.


These general conditions of sale are governed by French law.

Any dispute between the Seller and the Customer resulting from the formation, interpretation or execution of the sales contract will be subject, in the absence of an amicable solution, to the Courts with territorial jurisdiction.